Tenant Engagement Strategy
We want our social housing tenants to have their voices heard when it comes to decision making that affects their lives.
Our Corporate Plan makes this a priority as do the Consumer Standards issued by the Regulator of Social Housing which came into effect in April 2024.
The draft Tenant Engagement Strategy sets out a proactive and coordinated approach that:
- centres tenant voice in decisions at all levels
- clarifies how tenants can influence, challenge, and scrutinise
- establishes clear and consistent feedback processes
- improves representation, particularly of underheard voices
- builds transparency, trust and accountability
- reinforces our regulatory preparedness and long-term commitment to tenant involvement
When helping us to formulate this strategy, tenants highlighted the importance of being involved earlier in decisions, transparent communication and seeing impact from feedback.
We want to know if you think our proposed strategy does that or could be improved.
Have your say
Give us your views by completing our questionnaire by 5pm on Monday 3 October 2025.
Alternatively, you can email your comments to consultations@canterbury.gov.uk or write to Consultations Team, Canterbury City Council, 14 Rose Lane, Canterbury, CT1 2UR.
Paper copies of the questionnaire are available on request. If you need a paper copy, please contact email consultations@canterbury.gov.uk.
If you would like to see what questions you will be asked before you start filling in the survey, you can see a list of the questions.
You can read the report considered by our Cabinet when giving permission to consult.
And you can read our 2024 Tenant Survey responses and our Tenant Engagement Review 2024 as supporting evidence.
Published: 16 July 2025