Cyber incident under investigation

We are investigating a cyber incident and are liaising closely with the experts at the National Cyber Security Centre.

Our teams are taking a precautionary approach while we work hard to investigate the problem and to minimise any disruption to our services.

Our email system and website have been available throughout although some parts of the website may not quite work as intended.

Our initial investigations do not suggest customer data has been accessed, but as is best practice in these situations we are currently engaging an National Cyber Security Centre-approved contractor to examine our systems to provide that assurity.

If the situation were to change then we would of course update residents and customers.

We are sorry for any inconvenience people may have experienced over the past few days and will provide updates as and when we have them.

It is worth noting our contractor Civica does not and never has supplied IT services to this council.

It processes revenues, benefits, debt collection and customer services on our behalf.

Published: 19 January 2024