SWEP activated as temperatures set to drop

Important information from Canterbury City Council

With temperatures set to drop, our Severe Weather Emergency Protocol (SWEP) has been activated today (Thursday 22 February) and is likely to remain in place for several days.

SWEP is a humanitarian response to periods of severe weather conditions. There is no single definition of severe weather and as such we take a flexible approach when considering its implementation.

Anyone who is identified as sleeping rough within the Canterbury district, and who agrees to receiving assistance, is eligible to access our SWEP provision when it is activated.

We will, of course, be taking a proactive approach by speaking to any clients who may require support under SWEP.

However, if you are aware of anyone who may need to access SWEP, please ask them to contact us on 0808 196 8140 during working hours or our out of hours number 01227 781879 between 5pm and 8am.

If you have concerns about anyone you see sleeping rough, please let us know using Streetlink. The quickest and easiest way is via the Streetlink app or by reporting online.

We have a regular outreach service across the district and will aim to respond to any alerts in a timely manner.

Please provide as much information as possible about the location of the individual you are calling about.

It is important to note that even when SWEP is in place, we cannot forcefully intervene to provide an individual with support. Many people refuse help and this is their right.

Therefore, should you contact us about a rough sleeper, you should not necessarily expect to see that individual removed and placed into accommodation.

This is not because the authorities have failed to react to your report, but because the individual has declined support.

Published: 22 February 2024

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